Refund & Return Policy

1. Custom-Manufactured Orders

Most of our products are manufactured to your specific requirement — fabric, size, colour, and branding — after your approval of a sample or design. Because of this, orders cannot be cancelled, returned, or refunded once production has begun, except as described below.

2. Manufacturing Defects

If any item in your order arrives with a genuine manufacturing defect (fabric fault, stitching error, printing error not matching the approved sample), notify us within [7 days] of delivery with photos of the affected items. We will review the claim and, where verified, offer a replacement, rework, or partial refund at our discretion.

3. Sample Requests

Physical samples requested before a bulk order are provided [free of charge / with charges adjusted against your final order — confirm which applies]. Sample charges, if any, are non-refundable if you choose not to proceed with a bulk order.

4. Order Errors on Our Part

If we ship the wrong product, size mix, or quantity due to an error on our part, we will correct it at no additional cost to you.

5. What's Not Covered

This policy does not cover: normal variation in colour or print position within industry-accepted tolerance, wear and tear after use, damage caused after delivery, or dissatisfaction with a design/colour that was approved before production.

6. How to Raise a Claim

Contact us at pc@paapicreations.com or via WhatsApp with your order details and photos. We aim to respond within [2 working days].